Shipping Policy

At Okiru coffee roasters, we want your coffee to reach you fresh, fast, and hassle-free.

1. Processing Time:
   • All orders are freshly roasted, packed, and dispatched within 1–2 business days.
   • Orders placed after 5 PM IST or on weekends/holidays will be processed the next business day.
2. Delivery Timelines:
   • Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 2–4 business days
   • Other Locations (Tier-2 & Tier-3 cities): 4–7 business days
   • Remote/Outstation Areas: 7–10 business days
   (Note: Delivery times may vary depending on courier availability, unforeseen delays, or peak festive seasons.)
3. Shipping Charges:
   • Free shipping on all prepaid orders above ₹1499.
   • For orders below ₹1499: a flat shipping fee of ₹50 applies.
   • Cash on Delivery (COD), if available, may carry an additional fee.
4. Order Tracking:
   • Once shipped, you will receive an email/SMS with your tracking ID and courier partner details.
   • You can track your shipment online until it reaches your doorstep.
5. International Shipping:

   Currently, we only ship within India. For bulk/B2B export orders, please contact us at support@okiru.in.

6. Damaged, Delayed, or Lost Packages:
   • If your package arrives damaged, please share photos within 48 hours of delivery at support@okiru.in.
   • If your order is delayed or lost in transit, we’ll work with our courier partners to resolve it promptly.

We’re committed to delivering your coffee with care, speed, and reliability — every time.